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Shipping & Charges

DELIVERY TIME

We will deliver your order once payment have been made ( make sure you already fill up payment notification form at the bottom page ). Delivery time is on Thursday & Monday at  3.30pm. Usually it takes 1  (fastest) to 5 (maks) business days for domestic delivery.

For customade order, we will update by time to time when your order will be deliver to you. We will send tracking link thru your email address. Or, you also can check it by yourself here:


DOMESTIC DELIVERY (MALAYSIA)

We only use 2 method for domestic delivery:

  • POSLAJU national courier (Expensive but estimated delivery in 3 days only)
  • POSMALAYSIA by air ( by using this method, u will get cheaper price than POSLAJU. But your item will arrives only in 7 to 14 working days)

INTERNATIONAL DELIVERY

We will use:

*If you want more cheaper post charges, you can choose POSMALAYSIA ( International Surface Parcel ) but it will takes 4-7 weeks shipment. We do not prefer this method as it takes times & your parcel is under your own responsibility. Please do contact us at bottom of page.

*There will be additional charges (RM4.60) for registering your parcel/international tracking code by posmalaysia.


TRACK YOUR PARCEL

Domestic courier

International Courier

The best things are, you can check your tracking from your account history & we will update your parcel by sending a link thru your email. So,it much more easier for you to refer later.


RETURN POLICY

You may return  delivered product if : receiving faulty product, wrong item,order error by submitting product returns form HERE or you can click on website's footer -- customer service -- product return . We allows for returning item within 7 days only & we will refund for the purchase price if it's meet our return policy. Vivadea will not refund ( the original delivery charges or  return shipping charges ) but  for exchanging product because of faulty or order error from us, shipping charges to customers ,(not from customers) will be incurred on our behalf.


SHIPPING (domestic and international)

We do ship to several international countries & if you failed to get estimate shipping & taxes, please contact us HERE  to get your total delivery cost.


SHIPPING information

More details on our shipping method, please refer HERE

Delivery Information © by VIVADEA